In 2005 IP Telephony system shipments exceeded traditional telephone systems for the first time.

The initial driver for IP Telephony sales was cost savings. By managing a single infrastructure, reducing toll charges, and doing their own adds, moves, and changes businesses were able to reduce their telecom costs.

While these opportunities still exist, VoIP sales are now being driven by business applications that improve customer service and increase employee productivity.

• Centralized or distributed services: Calls can be routed to operators or ACD agents at a centralized location or distributed to multiple offices allowing for service and support across time zones
• Unified Messaging: Voice mail, e-mail, and fax messages can be managed from your Outlook Inbox
• Remote Teleworkers: Extend features and applications to workers at home or on the road
• Presence Management: Know the availability and status of users across the enterprise, whether they are in the office or on the road. Connect your customers quickly to the most appropriate resource regardless of where that resource is located
• Collaboration: Use Instant Messaging, audio conferencing, video conferencing, and document sharing to more effectively communicate with your employees and clients
• Find Me / Follow Me: Set up call handling rules to route priority calls to you wherever you may be