B+C Telecom | Telephone Systems

Considered by many to be the premier choice in communications flexibility, NEC Communications Solutions offer comprehensive communications with integrated computing and communications to advanced networking.

NEC Unified Solutions are highly flexible and can be specifically tailored to your changing business applications including:

Small office
Contact center
IP telephony
Converged mobility solutions
Remote workers/home office
Voice mail and unified messaging administration
Emergency response and notification
Networking
Data networking
Attended call management
Desktop productivity
Application development
Wireless

With an expansive suite of business communications solutions, Mitel Networks offer a robust option for your telephone, computer network, Internet access and security needs.

PBX telephone systems, IP-based Integrated Communication Platforms and managed applications servers
Enterprise Management and IP applications to manage any size network
Affordable entry-level phones and products that deliver advanced applications to the desktop, including analog, digital, SIP and IP phones, consoles, conference units and peripherals
Messaging solutions to allow companies of all sizes to stay in touch with their mission critical messages and to retrieve, store and send messages in new and innovative ways
Wireless solutions to extend your network reach
Conferencing and collaboration tools with one-touch access to voice, video and data communications
Teleworking solutions which allow employees "plug and work" access to the corporate voice and data network from home or on the road
A way for contact center managers to improve customer service and workforce management through a modular suite of Web-based applications

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With decades of experience in both telephony and data networking, Siemens has developed and enterprise architecture called HiPath that is making IP a practical reality for leading corporations worldwide. HiPath offers:

The perfect balance of choices, evolution, and value for the enterprise
A practical approach to convergence
The only solution in the market that provides open-standards for both pure Internet Protocol (IP) and hybrid systems, preserving maximum choice
An integrated family of multi-protocol, interworking platforms, applications, workpoints and management products
The ability to mix-and-match technologies to meet your specific operational needs, risk tolerance factor, and long term vision

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Vonexus is a unique enterprise-wide IP telephony solution based solely on an innovative software based approach to business process transformation. Because it uses non-proprietary hardware and open standards like SIP, it offers unparalleled flexibility and creativity to any business large or small that depends on innovation for competitive advantage.

Vonexus offers feature-rich, IP telephony applications for the enterprise and the call center:

IP PBX
Multi-media Contact Center
IVR and Self Service Automation
Knowledge management for call center agents and online FAQ
eServices Management
Integration with other business process applications such as CRM, with no expensive CTI middleware and integration services required
Presence management and unified messaging
Scalability from the smallest to the largest enterprise
Intuitive and consistent user interface for office, remote and telecommuting employees
Sophisticated Contact Center applications which allow the small-mid size enterprises to offer the same customer service as their largest competitors
Pre-integration with Microsoft Office and Business applications like Outlook, Microsoft CRM, Great Plains, Navision, Solomon, Axapta.

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The Customer Interaction Center (CIC) by Interactive Intelligence includes IP telephony applications for enterprise and IP Contact Center solutions on single, complete platform. CIC provides open software architecture for low-cost integrations to CRM packages and other business applications. CIC's open approach also offers investment protection against changes to communications application requirements over time.

A different way of thinking about customer contact automation. One solution to manage interactions of every media type and replace multi-system PBX, e-mail, fax and Web services.

Advanced inbound/outbound application provides blended customer care
Multi-media voice and screen recording plus integrated scoring
Intelligent multi-site routing that balances interaction loads
Knowledge and auto-response management that answers any inquiry in seconds
IVR and self-service automation through the phone or web page/li>
Built-in multi-lingual support
eServices Management
Queue, route and report on calls, faxes, emails, Web interactions plus customize any other generic object such as service tickets from your CRM.
Highly modular, add applications as needed

Deliberately Innovative. Complete and flexible software solutions for the contact center and IP Telephony.

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